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Town Inn Suites: COVID-19 Update

The health and safety of our guests and team members is our top priority during this period of uncertainty surrounding the novel Coronavirus, COVID-19.

We are monitoring the Centers for Disease Control and Prevention, World Health Organization, as well as the Public Health Agency of Canada and Toronto Public Health’s statements regarding COVID-19 cases and following guidelines from these agencies and our local health departments.

Cancellation Policy:

We are waiving individual cancellation fees for hotel stays through September 30, 2020.

Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

Please Note: Group booking cancellations will be reviewed on a case-by-case basis.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously, and we are taking additional steps to ensure the safety of our guests and team members. The Town Inn Suites is working to ensure that we meet the latest guidelines on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Cleaning Products and Protocols:

The Town Inn Suites is using hospital grade disinfectants which have been proven effective against viruses. Our current protocols include:

Public Spaces:

We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and room keys.We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.

Back of House: In the spaces where our team members work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like staff entrances, laundry rooms and staff offices.

Hand Sanitizer:

Hand sanitizing stations have been installed at hotel entrances, at our front desks, near the elevators, and meeting spaces.

Social Distancing:

Signage in public spaces will remind our guests to maintain social distancing. We have added partitions at check-in to provide an extra level of precaution for our guests and our associates.

Guest Rooms:

We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch areas. We have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants.

New Cleaning Technologies: 

We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel and have partnered with Cintas Facility Services.


The Town Inn Suites is following best practices with respect to handwashing and personal protection recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization. We have distributed resources to all team members with instructions for proper handwashing techniques, and encourage our guests to follow stringent personal hygiene guidelines.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.